Skybus BBB Rating

Taken from Skybus BBB Rating

The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report.

Name: Skybus Airlines
Phone: (614) 246-8800
Address: 4181 Arlingate Plz Columbus, OH 43228-4115

Original Business Start Date: March 2006

Principal: Mr. Ken Gile, President
Customer Contact: Mr. Bill Diffenderffer, CEO - (614) 246-8800
Website: http://www.skybus.com
TOB Classification: Airlines

Customer Experience

Based on BBB files, this company has an unsatisfactory record

BBB Definition: unsatisfactory record - A company has an “unsatisfactory business performance record” with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern

BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company’s size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to one or more unresolved

BBB Definition: unresolved - The company failed to resolve the complaint issues.
complaint(s).

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

The BBB processed a total of 36 complaints about this company in the last 36 months, our standard reporting period.Of the total of 36 complaints closed in 36 months, 36 were closed in the last year.

Advertising Issues

BBB Definition: Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved

BBB Definition: Resolved - The company resolved the complaint issues.

2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Contract Issues

BBB Definition: Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved

BBB Definition: Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel’s failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

4 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

4 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

6 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Issue Not Defined
Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Company Management

Additional company management personnel include:

Mr. Mike Hodge - CFO
Mr Barry Barnard - VP Finance
Mr. Howard Fickel - Controller
Floyd Nickerson - VP