Skybus Lost Luggage

My wife and I were flying from San Diego to Columbus over the summer. We got off in Columbus, and her luggage was no where to be found. We reported the luggage missing to Skybus at the airport, they said it would be on our door step the next night. We waited 2 days and never heard anything. There is no way to contact them (except email and most of the time they don’t answer their emails) so I made a trip to the airport again to talk to them. The first person that put my missing luggage tag in did it wrong, so they had to enter it again. A week later I had to go to the airport again, they said they had made attempts to contact San Diego Skybus but never heard back, and that most likely our luggage was lost. In order to recoup any money for our luggage we needed receipts (of which we didn’t have for 99% of the clothes, glasses, and other things).

Finally, I called San Diego myself, and got directed to the lost and found where they had my luggage. I paid $50 to have it UPS’d back to Columbus. Next, after UPS delivered our luggage, I sent Skybus the receipt for shipping and for my parking at the airport. I never heard a thing from them, kept emailing them, but still never heard from them. About 2 months later, I got a check in the mail covering just my $50 UPS ship. They wouldn’t cover my airport parking even. I’ve never heard again from them.

If you don’t mind, 100% the worst customer service in the airline business if something goes wrong, SkyBus is great. If you have a problem, you might as well expect that they will not resolve it.